Refund and Returns Policy

Returns and refunds

We want you to be satisfied with your CozyNest purchase. This policy is in addition to, and does not limit, your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If an item is faulty, damaged, not as described or not the item ordered, contact us as soon as reasonably possible through our Contact page. Include your order number, a description of the issue and clear photos where possible.

Depending on the circumstances and your rights under Australian Consumer Law, the available remedy may include a repair, replacement or refund. You do not lose your automatic consumer-guarantee rights merely because a particular number of days has passed.

Change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. Contact us and receive approval before sending anything back. To be eligible, the item must be unused, unworn, unwashed and returned in its original condition and packaging.

For an approved change-of-mind return, the customer is responsible for return postage and the original delivery charge is not refundable. We recommend using a tracked return service. Items returned without approval may not be accepted.

Refund processing

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Contact us

Use the Contact page and include your order number and reason for your request.