Frequently Asked Questions

Products and sizing

Are CozyNest hoodie blankets one size?

Product sizing can vary by style. Please check the individual product listing and images before ordering. Contact us if you need help confirming a product’s measurements.

How should I care for my hoodie blanket?

Always follow the care label attached to your product. Contact us before washing if you are unsure about the care instructions.

What is the difference between zip-up and pullover styles?

Zip-up styles open at the front, while pullover styles are worn over the head. You can browse each style through our store collections.

Ordering and delivery

Where do you deliver?

Available destinations and delivery options are shown during checkout after you enter your address.

How can I track my order?

If tracking is available for your delivery, it will be included in your dispatch confirmation.

Can I change my order?

Contact us as soon as possible. We cannot guarantee changes after an order has been processed or dispatched.

Returns and support

What if my item is faulty or incorrect?

Contact us promptly with your order number, a description of the issue and clear photos. Your rights under Australian Consumer Law apply.

How do I contact CozyNest?

Use the form on our Contact page and include your order number when asking about an existing purchase.