Privacy Policy

CozyNest respects your privacy and handles personal information in connection with operating our online store, processing orders, delivering products, providing customer support and improving our services.

Information we collect

Depending on how you interact with us, we may collect information such as your name, contact details, billing and delivery address, order information, communications, device information and website activity. Payment information is processed through Shopify and the payment providers available at checkout.

How we use information

We may use personal information to process and deliver orders, communicate with you, provide support, prevent fraud, maintain our website, improve our services, comply with legal obligations and send marketing where you have consented or where otherwise permitted.

Sharing information

We may share information with Shopify and service providers that help us operate the store, process payments, deliver orders, provide technology or analytics, prevent fraud and meet legal obligations. These providers may process information in Australia or other countries.

Cookies and analytics

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand website use and support advertising. Browser settings can be used to manage cookies, although some store features may then work differently.

Marketing choices

You can unsubscribe from promotional emails using the unsubscribe link in the message. We may still send necessary order and service communications.

Access, correction and deletion

You may ask us to access, correct or delete personal information where applicable. We may need to verify your identity and may retain information where required for legal, security or record-keeping purposes.

Security and retention

We take reasonable steps to protect personal information. No online system is completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy or as required by law.

Children

Our store is not intended for children to use independently, and we do not knowingly collect personal information from children without appropriate involvement from a parent or guardian.

Contact and complaints

For privacy questions, access requests or complaints, please use the CozyNest Contact page. We will review and respond within a reasonable time.

Changes to this policy

We may update this policy to reflect changes to our practices, technology or legal obligations. The current version will be published on this website.